FAQ

Which language is available?

English or Japanese

How can I apply for a tour?

Please contact us by contact form. We will reply you in 2 to 3 business days.

When can I choose the gowns?

On the shooting day or before the photo tour. Please give us your size information. We will prepare for your fitting with your information.

When should we pay?

We ask you to make 50% deposit on application. We recommend to pay the deposit at least 1 month before the photo shooting in case of any troubles. After the deposit, we start to book all the things (facilities, staff, car and so on). Please pay the balance on the shooting day. 

How can we pay?

Deposit : Bank transfer or Square(similar to PayPal) are available for deposit. If you choose Square, we will send you an invoice from Square account. Please owe the Square’s commission(3.25%) or bank transferring commission.
Balance : You can use cash or credit card. “Visa or Master” are available.If you use credit card, we ask you credit card commission(3.25%).

How much is the cancellation fee?

 Cancellation is 50% of package fee.

Can we cancel if weather conditions are not favorable?

No. We try to find another place inside building or another day in your travel schedule.